Oh man. I just wanted to buy some software, you know? I go to the Adobe online store to get the flash CS4 upgrade. Fill out the form. So far, all is good. Click the ‘process order’ button.
It is at this point that things start going wrong.
The little popup window telling me that i should wait and not press the ‘back’ button seems to be staying up for a long time. I can see that there is data being pushed back and forth, but the window is just staying there.
5 minutes later, yep still there.
20 minutes later, yep still there.
At this point i figure i should call Adobe and find out what is going on. So, off to automated phone hell. I finally get somebody on the line. They have a speech impediment. Now, i’m all for having people with physical and mental difficulties take part in society – jobs, etc – but, well, when it involves talking to the public, perhaps your employees should be able to speak in a recognizable fashion?
After painfully working out that this person couldn’t help me, they transferred me off to another section of the adobe phone hell. Where i waited 20 minutes for an operator.
Once talking to this guy, he couldn’t help me either, so off to another section of hell.
Not such a long wait this time, but this sales guy only does boxes. Can’t help with the digital download that i’d ordered. His suggestion? Go to Best Buy. He also confirmed that my online order had not been processed.
So, once off the phone with these jokers, i start phoning around town, trying to find a physical copy of the Flash CS4 Pro upgrade. After about 10 minutes of fruitless phoning, i get an email from Adobe. Ah, its the confirmation of my online order. You know, the one they said didn’t go through.
Anyway, it kind of ends well, in that i’ve got the software now, but the stress and pain the assness that this all was sooo wasn’t worth it.
And the worst part – i could have totally gotten the software with way less pain via BitTorrent.